Payment Terms
By clicking 'Place Your Order' you ("Buyer" or "You") agree that you have read and understood all terms and policies that apply to you in this document.
We accept payment in the form of Visa, MasterCard, American Express, or Zelle. We will not accept any other forms of payment other than those listed. Payment is due in full, prior to commencement of production. mexsalprint.Com will not ship any order prior to payment. POs can be used only if payment is received prior to production.
When placing an order online, you will need:
The address the card’s statement is sent to (billing address);
The card number and expiration date; and
The 3 or 4 digit code found only on the card (CVV2 code).
By submitting credit card information or other payment information to us, you represent and agree that: (i) you are fully entitled to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any credit card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.
Your payment will show as payment to mexsalprint. on your credit or debit card statement.
When placing an online order, if you press 'SUBMIT' more than once, your order might be duplicated. Once you inform us of any such duplicate charges, we will credit the amount back to you if the order has not proceeded to production. By placing an order online, the customer is giving mexsalprint.Com the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives mexsalprint.Com the permission to charge the credit card provided. By agreeing to this policy, the customer cannot charge back the amount of the order to avoid payment.
We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly. Your credit card issuer may give you the right to opt-out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt-out of your credit card’s updating service, you should contact your credit card issuer.
As a part of our Consumer Protection program to ensure the owner of the credit card is indeed aware of the payment transaction being made, orders with unusual and/or mismatching billing related information will be detected by the system as High Risk. These High Risk orders will be placed on the pending list. Production and Shipping timelines will not begin until the high risk and all other pending issues can be verified. Thus, your timely cooperation to provide supportive documents is strongly recommended and appreciated.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement.
All checks require the order number to be written on the checks. Any checks without the order number will be deposited, but the order may not go in production until identified. Production will start after the check has cleared the bank. We will assess a fee in the amount of 18% of the order amount for any declined check, due to the order’s otherwise outstanding balance.
We do not ship orders COD. We do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in processing orders due to declined credit cards, or due to waits or delays with checks in PO faxes. Declined credit cards of any type will remain in pending status until the issue is fixed. We will attempt to contact our customers via email and phone calls, but if we receive no reply, the order will remain pending. We are not at fault for any late orders due to credit card issues of any kind.
Blank and Unimprinted Products are excluded from coupons and promotions. All promotional codes are temporary and subject to change or cancellation at any time, within our discretion. Please note our promotions and any other discount cannot be combined. We can only apply one discount or promotional code per order. Each promotional code can only be used one time per customer. Should a customer use the same promotional code more than once, that customer will be subject to pay up to the full price of the order, i.e., exclusive of the value of the promotional code entered, for orders where that promotional code was duplicatively applied. Unless stated otherwise, all promotional codes are subject to a maximum savings of $50 per order. Not all products are eligible for the coupon discount. Restrictions apply.
ORDER TAX
The Order Subtotal amount does not include Sales Tax. Please note we are required by state law to collect Sales Tax from all customers located in USA. It is not within our discretion to waive the Sales Tax amount under any circumstance, unless the purchase orders are for business purposes only. In such instances, as required by state law, you must provide us with a State Tax ID or Tax Exempt Certificate.
ORDER PLACEMENT AND ACCEPTANCE
Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to refuse service or provide products to anyone for any reason. In the event we deny your order or request for service, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any service or product. We reserve the right to require additional information before processing any order.
RETURNS AND REFUNDS
Please check your order immediately upon receipt. All claims must be reported within two (2) calendar days upon receive of goods. Should you file a claim within two (2) calendar days of your receipt of your ordered goods, we will process that claim and send you a resolution. Resolutions will be sent via e-mail. You will then have three (3) business days upon the delivery of that resolution to confirm the resolution or take any additional prescribed action. If we do not hear from you within that period of three (3) business days, your claim will become invalid.
Due to the customized characteristics of the products, we cannot restock customized products. Therefore, we do not allow cancellations, exchanges, or refunds. If upon delivery of the product you feel that your order was incorrect due to error on our part, such as a misspelling, the wrong color, item size, or design, please email us within two (2) days of your delivery. Claims will be handled on a case-by-case basis. You acknowledge and agree that goods produced by us for you are bespoke, custom-made goods. Other than where goods are faulty, you have no right to cancel any order or return any goods and all orders are final.
By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Oftentimes, prior to your purchase, no stock of the purchased goods exist. Furthermore, based on the information written above—and unless otherwise indicated—you acknowledge and agree that your rights to make changes or cancellations are within 2 hours from your purchase confirmation. Once the 2 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.
Returns are handled on a case-by-case basis. If you receive merchandise that you believe is defective or of unacceptable print quality, you can use our online cuntact us or email system to send us three or more pictures of the product within two (2) days of delivery. For claims regarding issues with colors, we will require a sample to be mailed to us. Please provide pictures from different angles for clear verification. We will have a Claims Representative review the reported issue, and, upon verification of an error, we will make every attempt to promptly re-do the order exactly as you had originally requested and in accordance with standard production and shipping timelines. We will not change the product, the logo/artwork, or the Design color when processing the re-do. Note that you may request expedited shipping of a re-produced order for an additional charge. Any request for a re-do or refund beyond two (2) days after delivery will be denied.
When a re-do is no longer practical or even feasible (either due to event date timelines, stocking or quantity issues), MexsalPrint will issue a store credit for up to the same value as the original order, minus any shipping fees. Shipping charges will not be credited back, as those charges are made on behalf of the shipping company. The store credit may be treated as cash, and it may be used at any time and on any product we stock.
We only provide refunds for custom products if a Claims Representative determines that we made a mistake on the order that cannot be remedied by a re-make. In some instances where we do not determine that we are at fault, we may, within our discretion, grant a courtesy refund, not to exceed the shipping cost you paid for your order. This also applies to discretionary cancellations that we grant after an order is already in production. If a cancellation is requested after an order is already in production and in the process of being customized, we may grant a courtesy refund of the shipping cost.
Blank products can be returned to us for a full refund minus the shipping cost. You will also be responsible for the shipping costs of returning the order to us.
Any order with used or distributed products is not eligible for refunds or a money-back guarantee.
Qualified Claims and Requests will be refunded back via the original payment method. No credit card or check refund will be available for transactions that are more than 14 days’ old. Only store credit can be offered at that point. Each check refund will incur a $25 processing fee, which will be deducted from the qualified refund amount. If your order is originally paid with a combination of payment methods, such as Store Credit, Reward Credits, Credit Card, and/or Check, you will receive a refund or credit back to the original payment method(s), for transactions within 90 days’ old. If the order originally paid with a combination of payment methods and qualifies only for a partial refund or discount, we will issue a refund in the following priority: Store Credit, Reward Credits, Credit Card, and Check.
If your order is being returned due to any reason, the package(s) will be kept in the facility for 7 days and will then be recycled or donated. Any reshipping request when the order is still in facility will require a re-shipping fee. Any re-shipping request after the order has been recycled or donated will require a new order to be placed and paid for.
We will re-produce an order upon receipt/confirmation that a shipment was lost by the carrier. The order will be re-done in the same manner the order was originally placed.
Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:
The message/artwork does not match the order;
The item is the wrong size from the one ordered;
The item is the wrong color from the one ordered;
The item is the wrong design from the one ordered; and
The item is the wrong style (e.g., long sleeve shirt instead of tee shirt) from the ordered.
If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:
You must submit a request for a return within two (2) days after you receive your product(s);
After the two (2) days have elapsed, you acknowledge that your rights to return are considered forfeit; If product(s) are returned prior to submitting your request, those product(s) are considered forfeit;
The request can be made through our Contact Us system, found here: Contact us, or by emailing us at mexsalprint503@gmail.com; By Telephone: 347-547-8547 and
The package should be returned to our processing warehouse at: 722 5th ave, Brooklyn NY 11215.
Pursuant to industry standard, if the quantity to be replaced is LESS than 10% of the entire order, volume-wise, we reserve the right to process a credit for that amount, rather than undertaking a re-do for that portion. That is, no re-dos will be permitted for missing or defective products, if the amount in question is less than 10% of the order’s total volume.
We will reimburse You no later than 3-5 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
